Free · no obligation · for HVAC and home-service companies
Find out what your phones are costing you.
Send us a week of your call data and we will tell you, in writing and at no charge, how many calls went unanswered, when they came in, which of them looked urgent, and what that pattern is plausibly worth to you in a year. If the answer is that your phones are fine, the report will say so and we will not follow up with a pitch.
The live demo
The demo line is not open to the public yet.
We would rather say that than publish a number that rings out. Book a demonstration and you will hear the agent handle a real HVAC call, including the ones it is supposed to escalate rather than answer.
- Tell it your air conditioning stopped working last night.
- Ask for the first appointment tomorrow morning.
- Say the outdoor unit is making a noise you cannot describe.
- Change your mind halfway through and ask something else.
- Answers at any hour
- Separates an emergency from a routine call
- Asks what a technician would ask
- Captures the appointment request
- Hands over to a human when it should
What you get
What is actually in the analysis
- Your unanswered call rate, measured rather than estimated
- From your own call log. Split by hour of day and day of week, because the total on its own hides the thing that matters.
- The after-hours picture, separated out
- Calls arriving outside your opening hours, counted on their own. This is almost always the number that changes an owner's mind, and almost never the one they had to hand.
- Revenue exposure, using your figures
- The same arithmetic as the calculator on this page, run against your real call volume and your real average job value rather than a guess at both.
- What an agent would and would not have covered
- Honestly, including the calls it should escalate rather than handle. If a large share of your calls need judgement, that is worth knowing before you buy anything.
- A recommendation, including 'do nothing'
- If voicemail plus a morning callback is genuinely adequate for your call mix, the report says so. We would rather tell you that than sell you a system you resent.
We need a call log export and your opening hours. Most phone systems produce one in a couple of clicks, and if yours does not, say what you run and we will tell you where it hides.
Free tool · no sign-up
What are your unanswered calls actually worth?
Four numbers you already know, and an estimate of what leaves the business through the phone every month. Nothing is sent anywhere and nothing is stored.
Every call that reaches your business. Check your phone bill or your call log for a typical month.
Missed, voicemail, engaged and after-hours. Most owners guess low here, so check before you accept your own estimate.
Across everything you invoice. A diagnostic call and a system replacement both count.
Of the callers you do speak to, how many become paid work.
Revenue exposed to unanswered calls
$11,250
a month
- Calls you never spoke to
- 50
- a month
- Jobs those calls would have become
- 25
- a month, at your close rate
- Over a year
- $135,000
- at the same rate
We will look at your actual numbers with you. No charge, no obligation.
How this is worked out
- Calls you never spoke to = inbound calls × the percentage you do not answer.
- Jobs those calls would have become = those calls × the percentage of enquiries you win.
- Revenue exposed = those jobs × your average job value.
- The annual figure is the monthly one multiplied by twelve.
This is an estimate built entirely from the four figures you entered. It is not a guarantee of revenue, and it is not a claim about what we would recover. Some of those callers would never have booked, some call back, and some are the same person twice. Treat it as the size of the problem worth investigating, not as money on the table.
Request the analysis
Tell us what your phones do in a cold snap.
Nine fields, none of them a budget question. A person reads every one of these and replies within 24 hours on a working day.