Services · AI chatbots
AI chatbots
RL Enterprise builds custom AI chatbots for small and mid-sized businesses: assistants trained on your own business information that answer customer questions, capture leads and book appointments at any hour. Unlike off-the-shelf widgets, our chatbots connect to your real systems, so a conversation becomes a CRM entry, a calendar booking or a support ticket rather than a transcript nobody reads. We have also shipped in the ChatGPT ecosystem itself: FaceRating.ai, built and run by RL Enterprise, is published as a ChatGPT app rated 4.2 stars with over 1 million conversations.
What can an AI chatbot actually do for your business?
- Answer questions instantlyOpening hours, pricing, availability, “do you do X”: the questions your team answers by email all day, answered in seconds, at 3 a.m., in a customer’s own words. Answers come from your business information, not from the open internet, so the bot says what you would say.
- Capture leadsA visitor with a question at 11 p.m. either gets an answer and leaves their details, or closes the tab. The chatbot is the difference. Captured leads go straight into your CRM or inbox, structured, not lost in a chat log.
- Book appointmentsConnected to your calendar or scheduling system, the bot can move a conversation directly to a confirmed booking without a human touching it.
How do we build them?
- 01Knowledge firstWe gather what the bot needs to know: your services, prices, policies, FAQs, documents. The bot answers from this material and is instructed to say “I don’t know, here’s how to reach a human” rather than guess.
- 02Boundaries and handoverEvery bot has explicit limits and a clean escalation path to a human, because a confidently wrong bot is worse than none.
- 03IntegrationUsing n8n and direct API work, the bot is wired to your actual tools: CRM, calendar, email, ticketing. This is where most off-the-shelf widgets stop and where most of the value is.
- 04Test, launch, tuneWe test with real questions before launch, then review real conversations after it and tighten the answers. You see the transcripts; nothing is a black box.
Why RL Enterprise for this?
Because we work on both sides of the AI conversation. Through our AEO practice we spend every week studying how AI assistants read, quote and answer, and through builds like the FaceRating.ai ChatGPT app (4.2 stars, 1M+ conversations, 400+ reviews) we have shipped conversational AI at consumer scale. A chatbot is not a widget you paste in; it is a product, and we build it like one.
What you get
Every engagement includes
- Discovery: the questions, workflows and systems the bot must cover
- Knowledge base built from your business information
- Custom chatbot with defined boundaries and human handover
- Integrations to your CRM, calendar, email or ticketing via API and n8n
- Website embed styled to your brand
- Pre-launch testing against real customer questions
- Transcript review and tuning after launch
- Documentation and full ownership of the setup
Optional: multilingual support, WhatsApp or social channel deployment, voice, ongoing tuning retainers.
Questions
The things people ask before they call.
›Will the chatbot make things up?
This is the right question to ask, and the honest answer is that unconstrained AI can. That is why our bots answer only from your approved business information, are instructed to admit when they do not know, and hand over to a human at defined points. You review transcripts, and we tune the bot on real conversations after launch.
›What happens when the bot can’t help?
It says so and escalates: to your email, your ticketing system, or a live handover, depending on what we agree. The escalation path is designed in from the start, not bolted on.
›Which systems can it connect to?
Practically, anything with an API: CRMs, calendars, email, ticketing, e-commerce platforms including Shopify and WordPress.
›Can it book appointments directly?
Yes, when connected to your calendar or scheduling system. If you do not have a scheduling system worth connecting to, we build those too.
›How much does a chatbot cost?
Fixed written quote after discovery, before any build. Projects typically start at US$2,500.
›Does a chatbot help or hurt my SEO?
Built properly, it does not hurt it, and the same question-and-answer material we prepare for the bot often becomes answer-first page content that helps your AEO. Built badly (heavy third-party scripts, blocked content), widgets can hurt page speed. Ours are built to our own performance standards.
The enquiry you answer on Tuesday was decided on Saturday
A question that arrives on a Friday evening and gets read on a Tuesday morning has usually been answered by somebody else in between. That is the part that never reaches a report: you cannot count the people who asked, waited, and went elsewhere. Email contact@rlenterprise.net and tell us the questions your customers ask and the tools you already use. We will reply within 24 hours, and every build starts with a fixed written quote after discovery, before any work begins.